Tola Ogunrinade
Team Manager @Aberdeen
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WORK HISTORY
Team Manager @Aberdeen
Line management of a team of front office customer service representatives Day to day telephony operations management Quality assurance as first line of defense in 3 lines of defense risk model Compilation of team data and other MI for reporting to senior management Facilitation of training and change initiatives with various levels of colleagues Coaching and development of staff
EDUCATION
Edinburgh Business School, Heriot-Watt University
Master of Business Administration - MBA
University of the Witwatersrand
Bachelor of Arts - BA
Wits Business School
Post graduate Diploma
Chartered Institute of Personnel Development
Human Resources
SKILLS
ABOUT TOLA OGUNRINADE
Captain positivity. My 20 yr+ experience in operations excellence has allowed me to design and execute different operation models. I have been involved in several business transformation projects in financial services.
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