Tola Ogunrinade

Team Manager @Aberdeen

Edinburgh, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Present

Team Manager @Aberdeen

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Line management of a team of front office customer service representatives Day to day telephony operations management Quality assurance as first line of defense in 3 lines of defense risk model Compilation of team data and other MI for reporting to senior management Facilitation of training and change initiatives with various levels of colleagues Coaching and development of staff

EDUCATION

2011 — 2018

Edinburgh Business School, Heriot-Watt University

Master of Business Administration - MBA

1998 — 2004

University of the Witwatersrand

Bachelor of Arts - BA

2005 — 2007

Wits Business School

Post graduate Diploma

2015 — 2016

Chartered Institute of Personnel Development

Human Resources

SKILLS

Customer ServiceSas ProgrammingPowerpointAnalytical SkillsCredit RiskMicrosoft OfficeStakeholder ManagementMicrosoft WordProject ManagementPerformance ManagementChange ManagementBankingRisk ManagementFinancial RiskStrategic PlanningResearchBusiness StrategyCreditLeadershipCoachingAnalysisManagementBusiness Analysis

ABOUT TOLA OGUNRINADE

Captain positivity. My 20 yr+ experience in operations excellence has allowed me to design and execute different operation models. I have been involved in several business transformation projects in financial services.

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Tola Ogunrinade — Team Manager at Aberdeen in Edinburgh, GB | Unifers