Toka Shalan

Care Manager @NYU Langone Health

Brooklyn, NY, US

Assessed care management services via intake assessments for high risk patients with a behavioral health diagnosis, including addiction/dependence and/or co-occurring chronic health conditions. • Coordinated with interdisciplinary teams of medical, behavioral health providers and community based organization staff to improve effective access to and coordination of care. • Advocated for and assisted patients when barriers to care existed including language and literacy barriers, housing conditions, benefit/entitlement difficulties, access to transportation, insurance coverage, child care, appointment scheduling conflict, etc. • Monitored and supported patient’s transitions across the continuum of care and coordinated patient care in the community including referrals to local CBO’s, self-help groups and faith based organizations. • Maintained caseload size of 55+ patients, completed timely clinical documentation, maintained electronic records and complied statistical data in accordance with department standards

Hunter College

Psychology

Brooklyn College

Bachelor of Applied Science (B.A.Sc.), Psychology

Widener University

Master of Social Work - MSW, Social Work

City University of New York-College of Staten Island

CASAC Certification, Substance Abuse/Addiction Counseling