Toi Holmes

About Toi Holmes

Senior Healthcare Operations Leader | Strategic Growth | Patient-Centered Excellence Accomplished Senior Manager with over 10 years of progressive leadership experience across the healthcare continuum, including urgent care/primary care, cosmetic and surgical dermatology, medical spas, clinical skincare, corporate spa & wellness, and the beauty and cosmetics industries from manufacturing and distribution to multi-site facilities management. I have a proven history in leading high-performing teams and managing complex multi-unit operations with a focus on operational efficiency, process optimization, and elevated patient experiences. Adept at leveraging data analytics and performance metrics to drive strategic initiatives, improve outcomes, and implement scalable and innovative solutions. Recognized for fostering collaborative growth-oriented environments where individuals thrive and organizations succeed. I lead with integrity, accountability, and a commitment to excellence, consistently exceeding expectations and delivering measurable, sustainable results. My motto:\"I give 150% every day to achieve both my professional aspirations.\"

Experience

1. Clinic Management Playa Vista & Santa Monica Clinics

   Tia

   Sep 2024 — Present · Los Angeles, CA, US

   As a senior leader on the clinic management team, I drive the development and execution of operational policies, refining financial performance, and elevate both patient and staff experiences across multiple clinics. •Direct the hiring, onboarding, and training of all Providers, clinical support, and administrative staff. •Develop and manage staff schedules, payroll, and professional development initiatives, driving team performance while improving labor costs and enhancing overall operational efficiency.•Monitor and manage clinic financials, supply costs, and vendor relationships.•Collaborate with Medical Dyad Partner to implement processes that uphold ambitious standards of care and clinical procedures, ensuring clinics consistently achieve performance targets while preserving operational excellence.•Provide strategic oversight of clinical workflows, lab operations, and staff certifications to ensure service excellence and strict compliance.•Instrumental in launching the Aesthetics Derm division in the LA Market Clinics.•Oversee the patient feedback escalation process, ensuring prompt and effective resolutions driving a consistent 10%-12% increase in NPS.

Education

• California State Board

  California State Board Licensed Medical Aesthetician, (Field of Medical Aesthetics)

  2006 — 2007