Travis Odell
Senior Director, Development Operations @Make-A-Wish Massachusetts And Rhode Island
Signup · Get unlimited contacts
WORK HISTORY
Senior Director, Development Operations @Make-A-Wish Massachusetts And Rhode Island
Drove over $7M in annual private revenue by optimizing development operations and aligning cross-functional fundraising strategies.Built and led revenue forecasting infrastructure using Salesforce CRM, enabling data-driven decision-making and transparent performance tracking.Enhanced donor intelligence and pipeline management, improving prospect conversion and stewardship outcomes.Streamlined CRM systems and reporting tools, reducing manual processes and increasing team efficiency across all fundraising activities.Led donor stewardship initiatives that deepened engagement and retention across major, corporate, and individual giving channels.Produced actionable analytics and self-service dashboards, empowering fundraisers with real-time insights and performance metrics.Managed and mentored a high-performing team of 2–3 development operations professionals, fostering a culture of accountability and innovation.Partnered with executive leadership to operationalize enterprise-wide development strategies and support high-priority donor cultivation.Implemented best practices in philanthropy, ensuring data integrity, compliance, and alignment with national standards.Supported major fundraising events (e.g, Gala, Wine & Wishes) with strategic donor analysis and engagement planning.
EDUCATION
University of Rhode Island
Master of Science (M.S.), Human Development and Family Studies, College Student Personnel
Roger Williams University
B.S., Business Management
SKILLS
ABOUT TRAVIS ODELL
I\'m a leader with a focus on precision, clarity, and measurable impact. My work centers on understanding customer behavior, identifying the signals that matter, and translating insight into action. I’m at my best when building systems that help customers get more out of what they use every day — whether that’s through smarter onboarding, deeper engagement, or proactive guidance that keeps them moving forward.Throughout my career, I’ve built and coached high-performing teams, developed repeatable processes, and partnered with cross-functional leaders to enhance constituents end-to-end experience. I’m driven by continuous improvement and a strong belief that great customer success is equal parts strategy, execution, and listening closely to the people you serve.Across different environments — from SaaS to mission-based organizations — I’ve focused on creating experiences that feel personal, timely, and value-driven. My goal is always the same: help organizations achieve better outcomes, and empower teams to operate at their best.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.