Todd Shaw

About Todd Shaw

Director-level go-to-market and AI business solutions leader with 15+ years of experience driving enterprise platform adoption, partner-led growth, and revenue acceleration across global markets. Proven ability to align Sales, Marketing, Product, and Partner ecosystems to operationalize AI-powered solutions at scale. Trusted executive advisor and people leader with deep expertise in GTM strategy, sales enablement, and cross-functional execution within complex, matrixed organizations.

Experience

1. Global Senior Manager, Partner Technology Strategists

   ServiceNow

   May 2023 — Present · Houston, TX, US

   Global Partner Technology Strategist leader responsible for driving teams in America and EMEA that co-create differentiated, AI-powered solutions with ServiceNow’s strategic partners.· Attract, develop, and retain top talent in solution consulting and platform strategy, enabling scalable, repeatable success across our ecosystem.· Owned partner technical strategies and multi-year roadmaps, guiding architecture modernization, AI integration, and go-to-market alignment in collaboration with partner executives and internal engineering teams.· Led partner cloud transformation initiatives transitioning ServiceNow-managed data center workloads to hyperscalers (Microsoft Azure, AWS, and Google Cloud), enabling scalable, secure, and AI-ready architectures and accelerating partner readiness for cloud-native innovation and marketplace commercialization.· Acted as the technical voice of strategic partners internally, influencing platform roadmap discussions and aligning partner needs with product and engineering priorities.· Driving partner AI innovation and development at scale through strategic collaboration leveraging GenAI, Agentic AI, A2A, MCP, AI Control Tower, and Copilot to accelerate time-to-market, differentiate partner IP, and unlock new revenue opportunities.· Help partners develop and go to market with unique and differentiated solutions and offerings incorporating Partner Intellectual Property (IP) and Agentic AI workflow for target customers or industries.· Align partner innovation with customer outcomes, reinforcing the value loop: Partner Success = Customer Success = ServiceNow Success. · Supported Partners: Accenture, Deloitte, KPMG, Ernst & Young, NTT, DXC, IBM, Fujitsu, and Cognizant

Education

• Texas A&M University

  B.S., Industrial Distribution Engineering

  1993 — 1998

Skills

• Key Account Management
• Selling
• Lead Generation
• Sales Process
• Customer Relationship Management (Crm)
• Solution Selling
• Account Management
• Change Management
• Strategic Planning
• Sales
• Enterprise Software
• Team Building
• Management
• Product Marketing
• Sales Management
• Sales Presentations
• Salesforce.com
• Strategy
• Channel Partners
• Business-to-Business (B2b)
• Saas
• Leadership
• Sales Operations
• Managed Print Services
• Professional Services
• Training
• New Business Development
• Business Development
• B2b
• Managed Services
• Document Imaging
• Direct Sales
• Document Management
• Cloud Computing
• Channel
• Crm