Todd Seastrand
Manager, Customer Success at Awardco | Leading CS Strategy for Adoption, Retention, and Long-Term Customer Value
- Role
- Manager, Mid-market Customer Success at Awardco
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Todd Seastrand
Manager, Customer Success | Driving Team Performance & Strategic Client ValueMy career is built on a simple principle: lasting success is powered by lasting relationships and measurable results. With over two decades of experience, I’ve cultivated a deep understanding of what it takes to drive value, whether as a trusted advisor to clients or a mentor to a high-performing team.The Foundation of Results: I spent 16+ years in the banking industry, consistently recognized as a top performer in both customer service satisfaction and achieving sales goals. This laid the foundation for my relationship-building and client-centric approach. I then pivoted into FinTech, spending 4 years as a Senior Customer Success Manager at nCino, guiding financial institutions through their digital transformation journeys. During this tenure, I delivered a 100% account renewal rate while achieving significant growth in Annual Recurring Revenue (ARR) through strategic upsell and cross-sell initiatives. This further validates my focus on strategic platform adoption, optimization, and realized client value.The Pivot to Leadership: I have now made an exciting transition into HR Services Tech as a Manager in Customer Success at Awardco. I am leveraging my extensive background in client management and proven retention strategies to lead a team of Customer Success Managers focused on the mid-market segment. My current mission is to- Develop and execute CS strategies that drive high platform adoption and retention- Guide the team in identifying profitable account growth opportunities- Mentor and champion my team members, helping them develop their skills and advance their careers.I am passionate about helping people, be it my clients in their business success or my team in their professional growth. I thrive on translating client needs and team potential into strategic action.
Experience
Manager, Mid-market Customer Success
Nov 2025 — Present · Lindon, UT, US
Leading a team of ~10 mid market Customer Success Manager\'s. Average 93 % Gross Retention Rate Helping our clients realize success/ROI with the Awardco platform.Driving adoption, retention, and account growth.
Education
Utah Valley University MBA
Master of Business Administration - MBA, Business Administration and Management, General
Utah Valley University
Master of Business Administration - MBA, Business Administration and Management, General
Utah Valley University
Bachelor's degree, Finance
Utah Valley University
Bachelor's degree, Finance, General
2003 — 2007
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