Todd R. Hoffman

WORK HISTORY

EDUCATION

ABOUT TODD R. HOFFMAN

Energized, Results-Driven Health Care Delivery professional with 18 years of experience in the Health Care Industry. This includes senior management of staff, specialized client relations, customer service, leading cross-functional teams, business data analysis & reporting. Expert communicator and executive manager with a people focused approach. Proven ability to manage multiple projects while meeting challenging deadlines.* Maintaining customer satisfaction understanding customer needs and experience and help align with internal systems/process to better bring into line customer synergy.* People Focused by hiring, training, mentoring, coaching, supervising and developing top performers at all levels in Health Care Industry.* Providing influence in building new operations and continually looking to streamline practices within a matrixed organization.* Establishing and improving full customer lifecycle management understanding the SDLC and how each phase is critical to developing a good product for the customer. CORE COMPETENCIESHealth Care DeliveryProvider Network RelationsRelationship BuilderCustomer ServiceClient Relationship ManagementStrategic Planning Team-BuildingLeadership and CoachingOptimization Work-FlowCross-Functional Team LeadershipBusiness Data AnalysisCAREER HIGHLIGHTS> Educated & Trained 20+ large provider groups on moving from a Fee to Service Model to o Value Base Case arrangement> Managed a team of Provider Network Consultants (PNCs)that educated, resolved complex claim issues with the Provider Community resulting in over $500 Million dollars on unpaid claim disputes, claim complaints> Developed service strategies around utilizing the Salesforce program to be more cost effective servicing the Provider Community by facilitating and delegating expectations between providers (customers) and the organizationPlease call me at (70••••••41 to discuss any Health Care Delivery or customer relationship opportunities.