Todd Pennington

About Todd Pennington

Through its All Covered IT Services division, Konica Minolta helps companies achieve their goals through better management of information and more effective collaboration. This is achieved by delivering stable infrastructure and world class end user support; security and Business Continuity Planning; cloud resources for data management, device independence and mobile access; Business Intelligence and custom applications; powerful communications tools. Todd Pennington 40••••••33 t••••••••@allcovered.com As member of the Atlanta IT community for thirty-two years I have built and broadened my skills and experience through several key roles. My responsibilities have included systems design, integration, deployment, project management, support and maintenance, customer care, business development, and service delivery management. Through this unique mixture I have improved the IT systems of numerous Small and Mid-Sized Businesses. I am familiar with many of the technologies required to successfully build and operate IT infrastructures and I recognize their value to and impact on organizations. My most recent experience is in helping customers select from a range of technology services provided by All Covered and partner organizations. This is a role which requires constant communication and interaction with customers and coworkers. I consider myself well-informed on - and curious about - a wide range of technical topics which I use to meet customer needs and expectations. My greatest satisfaction comes by being a partner to my clients, rather than simply a vendor.

Experience

1. Service Delivery Manager - Major Accounts

   All Covered

   Apr 2023 — Present · Atlanta, GA

   Involved in all aspects of the relationship between my company and 25+ mid-to-large-sized companies in healthcare, finance, legal, manufacturing, and other industries. Assist customers in long-range strategic planning, including IT evolution and systems lifecycle, Cloud, security, application selection & development, Microsoft 365, Voice, and other product and service offerings within All Covered. Conduct agenda-driven cadence meetings with clients and team members, to ensure quality service delivery, set expectations, learn of new needs/pain points, and help clients understand available solutions and options. Act as a customer advocate within All Covered to ensure needs are being prioritized and met. Sell services and products organically as client needs develop.

Education

• Kennesaw State University

  Bachelor of Business Administration (BBA), Management with IT emphasis

  1987 — 1992