Todd Henderson
- Role
- Senior Strategic Customer Success Manager, Key Accounts at Cloudera
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
Experience
Senior Strategic Customer Success Manager, Key Accounts
May 2022 — Present
Facilitate high-touch, executive-level customer partnership and collaboration with Cloudera\'s largest and most strategic customers (>$5MM ARR). Responsible for retaining and expanding business relationships by optimizing and maintaining the stability of customers\' business-critical data infrastructure. Verticals: Financial Services, Healthcare, CPG, Tech Executive Briefings Quarterly Business Reviews Issue Escalation + Resolution Customer Get Well planning and execution Customer Success Plan design and execution Day-to-day POC for collaboration and partnership with customer stakeholders Liaison between the customer and internal teams including Account Managment, Product Management, Solution Engineering, Staff Engineering, Support Engineering, and Professional Services
Education
IESE Business School
Global Executive Leadership
Loyola University Maryland
MBA, Sellinger School of Business & Management
Frostburg State University
BS, Mass Communications
Skills
- Medical Devices
- Customer Insight
- Cross-Functional Team Leadership
- Integrated Marketing
- Online Advertising
- Lead Generation
- Customer Relationship Management (Crm)
- Brand Management
- Salesforce.com
- Product Launch
- Customer Retention
- Product Management
- Market Research
- Social Media Marketing
- Healthcare
- Market Development
- Digital Marketing
- Crm
- Marketing Strategy
- Business Development
- Leadership
- Segmentation
- B2b Marketing
- Advertising
- B2b
- Strategic Partnerships
- Strategy
- Product Marketing
- Market Analysis
- Direct Marketing
- Product Development
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