Todd Harris

About Todd Harris

I lead digital transformation initiatives that connect customer experience, enterprise platforms, and commercial strategy to deliver measurable business value. Over the past four years at Axalta, I’ve helped guide the evolution of Nimbus — a multi-platform digital ecosystem spanning ordering, billing, analytics, and distributor integration — while establishing CX360, a unified customer insight model designed to enable predictive analytics and smarter investment decisions. My work sits at the intersection of customer experience, SAP/Salesforce integration, and change management. I specialize in aligning product, sales, operations, and technology teams to improve onboarding, strengthen financial accuracy, and scale adoption across complex customer ecosystems. Career highlights include:• Leading enterprise implementation strategies across North America and EMEA• Resolving a $2M+ billing data failure while instituting automated governance controls• Building scalable Voice-of-Customer frameworks integrated into product roadmaps• Launching adoption models supporting thousands of distributor-served customers• Leading high performance teams delivering on key organizational results. Across my career — from early-stage startups to enterprise platforms I’ve focused on one consistent goal: translate customer signals into strategic action that drives growth, retention, and operational clarity.

Experience

1. Nimbus Na Implementation & Cx360 Manager

   Axalta Coating Systems

   Nov 2024 — Present

   I lead digital transformation initiatives that connect customer experience, enterprise platforms, and commercial strategy to deliver measurable business value.Over the past four years at Axalta, I’ve helped guide the evolution of our eCommerce platforms while launching Nimbus — a multi-platform digital ecosystem spanning ordering, billing, analytics, and distributor integration — while establishing CX360, a unified customer insight model designed to enable predictive analytics and smarter investment decisions.My work sits at the intersection of customer experience, SAP/Salesforce integration, and change management. I specialize in aligning product, sales, operations, and technology teams to improve onboarding, strengthen financial accuracy, and scale adoption across complex customer ecosystems.Career highlights include:• Leading enterprise implementation strategies across North America and EMEA• Resolving a $2M+ billing data failure while instituting automated governance controls• Building scalable Voice-of-Customer frameworks integrated into product roadmaps• Launching adoption models supporting thousands of distributor-served customers• Driving execution structures that delivered strategic valueAcross my career — from early-stage startups to enterprise platforms — I’ve focused on one consistent goal:translate customer signals into strategic action that drives growth, retention, and operational clarity.