Todd Hanson
Vice President, Global Professional Services and Program Management Leader
- Role
- Vice President, Global Professional Service\'s and Program Management at Infinera
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Todd Hanson
Accomplished executive with valuable years of strategic direction over world-wide business initiatives, including program management, engineering, operations and customer service. Record success in identifying trends, driving change and exceeding revenue targets and associated profit margins. Strong negotiator who is proficient in leveraging relationships with key stakeholders, synthesizing discussions into executable & discernible plans to achieve results.Email: t•••••••@hotmail.com
Experience
Vice President, Global Professional Service\'s and Program Management
Mar 2012 — Present
Lead Professional Service Team to drive global initiatives; achieved company ranking of #1 in customer satisfaction for technology and services by Infonetics• Established, staffed, and oversaw Global Management Office, responsible for developing consistent global service, deployment standards, KPIs, support systems, and reporting• Grew book of business/product sales from 38% to 62%; reduced cost and improved product quality by consolidating global support partners from 30 to 12• Expanded profit margins from 45% to 53%; increased service revenue from $55M to $130M
Education
University of Utah
Bachelor of Science - BS
Webster University
Masters
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