Todd Fickes

About Todd Fickes

I am a seasoned manager with 8+ years of sales and marketing experience. Recognized for demonstrating a natural aptitude for promoting market expansion, as well as for targeting key market constituencies, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded budgetary and performance goals, and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include marketing strategy development, website and social media management, employee training and development, policy development, creative team-building, cross-functional team leadership, complex problem-solving, client relationship management, technology solutions, and project management. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and negotiation skills, as well as business acumen, systems analysis, and resource management to support efficiency and maximum returns. Currently, I am the Sales Manager with Avalonbay Communities. Under my leadership, I manage nine associates in multiple functional areas for a residential community of 294 units. I also initiated a campaign to drive customer interactions through Google and Yelp. In addition, I liaise with senior leadership, stakeholders, and marketing teams to ensure that the company’s sales support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.

Experience

1. Property Manager

   AvalonBay Communities

   Jun 2018 — Present · Boston, MA, US

   Manage annual revenue of over $12 million per year; exceeded growth goal of 2% growth goal each year. • Initiate campaign to drive customer online interactions through Google and Yelp; successfully increased online reviews by 800%.• Negotiate the highest average renewal offers within the region; achieved an 8% average increase.• Train and develop two sales associates; achieved quarterly goals for nine consecutive quarters.• Oversee apartment rental pricing with Revenue Management team; maintain occupancy between 95% and 100%.• Appointed by superiors to be on the Regional Advisory Board; implemented new nationwide policies for the company.

Education

• Les Roches International School of Hotel Management

  Master of Business Administration (M.B.A.), Marketing

  2011 — 2013

• St. Bonaventure University

  Bachelor of Business Administration - BBA, Business Administration and Management, General

  2004 — 2008

Skills

• Opera
• Marketing Strategy
• Hotel Management
• Direct Marketing
• Hotel Design
• Hotel Booking
• Leadership
• Food & Beverage
• Marketing
• Email Marketing
• Business Strategy
• Team Leadership
• Resorts
• Front Office
• Hotels
• Hospitality Industry
• Restaurants
• Team Management
• Hospitality
• Hospitality Projects
• Social Media Marketing
• Hotel Administration
• Multi Tasking
• B2b Marketing
• Hospitality Management
• Marketing Communications
• Rooms Division
• Communication