Todd Faucett
- Role
- Director & Operations Lead, Kellyconnect IT & Security at Kelly
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Todd Faucett
Strategic IT Director with 18+ years at Kelly Services, delivering high-impact results…
Experience
Director & Operations Lead, Kellyconnect IT & Security
Oct 2022 — Present
Education
Oakland University
Bachelor of Science, Management Information Systems
2000 — 2004
COPC
COPC® Registered Coordinator Training for Customer Service Providers (CSP)
2012 — 2012
Skills
- Process Management
- Sla
- Quality Assurance
- Business Process
- Performance Management
- Team Leadership
- Business Process Improvement
- Process Improvement
- Coaching
- Copc
- Customer Satisfaction
- Call Centers
- Troubleshooting
- Software Documentation
- Documentation
- Outsourcing
- Team Management
- Training
- Workforce Management
- Incident Management
- Management
- Call Center
- Program Management
- Leadership
- Customer Service
- Itil
- Technical Support
- Analysis
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