Todd Boyum
Designing digital service and communication experiences that reduce customer effort and accelerate resolution
- Role
- Senior Manager at Dell Technologies
- Location
- Georgetown, TX, US
- LinkedIn followers
- 500 followers
About Todd Boyum
A visionary leader and strategic coach who empowers individuals and teams to think bigger, communicate with clarity, and lead with purpose. Known for his ability to translate complexity into actionable direction, Todd challenges assumptions, reframes problems as opportunities, and inspires others to co-create meaningful solutions. Through honest, compassionate feedback and a mastery of storytelling, he builds trust, raises standards, and cultivates a culture of ownership, collaboration, and growth. Whether guiding high-level strategy or mentoring through day-to-day challenges, Todd brings a grounded presence and a view that helps people and organizations move forward with confidence.
Experience
Senior Manager
May 2021 — Present · Round Rock, TX, US
Creating award-winning service and communications experiences that reduce support cost and accelerate service resolution for Dell Technologies and our customers.• Manage a multi-discipline team including product and program management, UX design, research and content development, as well as software and AI development, and data science.• Improve operations and systems to standardize pan-Dell transactional customer communications.
Education
Erickson College
Coaching Certification
2010 — 2011
Skills
- Strategic Partnerships
- Saas
- Software Development
- Multi-Channel Marketing
- Personal Coaching
- Technical Writing
- Solution Selling
- Analytics
- Cross-Functional Team Leadership
- Marketing Strategy
- Business Intelligence
- Networking
- Strategy
- Online Marketing
- Program Management
- Product Development
- Analysis
- Team Leadership
- Online Advertising
- Cloud Computing
- Vendor Management
- Services Product Management
- Software Design
- Professional Mentoring
- Project Management
- Coaching
- Image Editing
- Photography
- Entrepreneurship
- Process Improvement
- Team Building
- Management
- Business Process Improvement
- Product Marketing
- Product Management
- Social Media
- IT Enabled Business Transformation
- Marketing
- Business Process
- Competitive Analysis
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