Todd Apland

About Todd Apland

Digital Transformation Executive with demonstrated success developing/executing vision and strategy for technology modernization portfolios including tech ecosystems and business processes. My special skill is establishing trusted advisor relationships with business and tech leaders to gain active support for mission-critical initiatives. I champion new concepts, approaches, and process workflows and initiate/drive digital efforts to reduce errors, improve quality, cut costs, and accelerate enterprise project and platform deliveries. Successes at CVS HEALTH and SPS HEALTH include: LEADERSHIP (SPS Health): Took charge of multiple technology projects modernizing company infrastructure. Developed vision and strategy to rescope, redesign, relaunch, and deliver initiatives and programs. MANAGED SERVICE PROVIDER (MSP)(SPS Health): Built business case, gained management support, and formed team with members from IT, Legal, HR, and COO Office to select vendor replacing existing MSP. Dramatically improved organizational cybersecurity and reduced compliance risk within highly regulated Healthcare industry. ENTERPRISE LEADERSHIP (CVS Healthcare): Led 65+ direct, downline, and matrixed reports to develop strategy, manage, and deliver +200-project portfolio replacing 3 legacy systems with web-based platform modernizing Benefit Adjudication Division technology. Developed strategy and drove timelines for up to 17 concurrent projects and subprojects. TECHNOLOGY ROADMAP (CVS Healthcare): Crafted multi-year business plan and technology roadmap accelerating transformation strategy by 10 months and identifying $6M annual cost savings in operational efficiencies. PERFORMANCE GUARANTEE PENALTIES (CVS Healthcare): Implemented EOB automated testing eliminating performance guarantee penalties – saving $55M over 3 years against originally projected penalties. PROCESSING TIME (CVS Healthcare): Drove best practices reducing batch processing time 50% and plan migration error rate < 1%. DEVELOPMENT TIME (CVS Healthcare): Championed Angular framework and gained adoption enterprise-wide capturing 20% decrease in development time. COMPLIANCE, CENTERS FOR MEDICARE AND MEDICAID SERVICES (CMS): Improved team knowledge of guidelines enabling CMS compliance to be embedded in system design and configuration processes.

Experience

1. Senior Engagement Manager

   Contextant

   Mar 2024 — Present · Lake Forest, IL, US

   Senior Engagement Manager, I play a central role in driving success for both our clients and our firm, leveraging my expertise in IT and project execution. With a proven track record, I\'ve led client engagements from inception to completion, ensuring the delivery of innovative solutions that exceed client expectations.Client Engagement: Serve as the primary point of contact for key client accounts, fostering strong relationships and understanding their needs and objectives. Lead client meetings, presentations, and negotiations, and ensure high levels of client satisfaction.Strategic Leadership: Provide strategic guidance and direction to project teams, ensuring alignment with client goals and firm objectives. Identify opportunities for innovation and improvement, and drive continuous enhancement of service delivery.Project Management: Oversee all aspects of client engagements, including project planning, resource allocation, budget management, and risk mitigation. Ensure projects are delivered on time, within scope, and to the highest quality standards.Team Collaboration: Collaborate closely with cross-functional teams, including consultants, analysts, and technical experts, to develop and implement tailored solutions that address client needs. Provide mentorship and guidance to team members, fostering a culture of excellence and continuous learning.

Education

• Northwest Missouri State University

  Bachelor's degree, Business Administration, Management and Operations

• DePaul University

  Computer Career Program

Skills

• Hipaa
• Pbm
• Sdlc
• Db2
• Application Development
• Sql
• Troubleshooting
• Capital Budgeting
• Resource Management
• Resource Development
• IT Management
• Project Portfolio Management
• Cross-Functional Team Leadership
• Integration
• IT Strategy
• Process Improvement
• Software Development
• Pharmacy Benefit Management
• Testing
• Software Documentation
• Quality Assurance
• Business Analysis
• Vendor Management
• Software Development Life Cycle (Sdlc)
• Business Process Improvement
• Requirements Analysis
• Disaster Recovery