Todd Ramos

About Todd Ramos

Hi I’m Todd Ramos, and I’m a licensed real estate agent serving the Tri-cites and Yakima…

Experience

1. Store Manager

   Ace Hardware

   Oct 2021 — Present · Richland, WA, US

   Managed daily store operations and activities of a team consisting of 3 supervisors and 15+ associates. Hired, trained, coached and developed store associates at all levels utilizing retention tools including incentive programs, recognition opportunities, and contests. Completed yearly performance evaluations for all staff, made promotional and merit increase recommendations based on performance. Created new standards of work and initiated cross-training resulting in a more efficient workflow and staff coverage flexibility. Established and optimized schedules to keep coverage and service in line with forecasted demands. Responsible for payroll administrative duties including daily punch out audits, associate scheduling compliance, and payroll reports. Managed end-to-end stock management, including examining incoming inventory, merchandising shelves, and preventing shrinkage. Analyzed store reports to evaluate controllable expenses and overall store performance. Offered hands-on assistance to customers, assessed needs, and maintained current knowledge of consumer preferences. Maintained relationships with leasing vendors, renters, consignment individuals. Ensured all areas met Joint Commission and OSHA standards and took necessary steps to maintain compliance. Safeguarded confidential information, cash, and credit card information.