Todd Meehan
Customer Care Coordinator @Marlin Spring Developments
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WORK HISTORY
Customer Care Coordinator @Marlin Spring Developments
Toronto, ON, CA
On-site Maintenance and Warranty Coordinator, receive/process and act on all Warranty Forms and Emergency requests.Trouble-shooting, problem solving on a daily basis on-site at a 255 suite Condo Project.Coordinate all \"warrantable\" work with multiple trades daily, prioritize all work conducted.Strong HVAC, Heat Pump and Fan Coil trouble-shooting as well as extensive experience investigating water leaks and coordinating all post-leak repairs.Maintain an office on-site processing all requests and warranty forms, entering them into the database and coordinating all the required work with the Trades and Owners.Book the day-to-day duties of at least one Handyman to complete all non-trade related repairs.Process all Quotes/Invoices and create the appropriate Work Orders for accounting.Build and grow relationships with Senior Project Managers, Site Supers, Finishing Supers and Trades to ensure a smooth and seamless working environment through Teamwork.As the face of Marlin Spring with their clients I build very strong relationships and trust and also work at re-building any damaged relationships with clients.
EDUCATION
Citation Canada
Certificate, Conflict Resolution Training
CERIDIAN CANADA CUSTOMER TRAINING
INVIEW WORKFORCE MANAGEMENT SYSTEM, Human Resources Management/Personnel Administration, General
Citation Canada
Certificate, Handling Difficult Employee Conversations
SPROTT SCHOOL OF BUSINESS
TIME MANAGEMENT, Business, Management, Marketing, and Related Support Services
Citation Canada
Certificate, AODA Customer Service Standards (Comprehensive Content)
Citation Canada
Certificate, Occupational Health and Safety Awareness Training for Supervisors
MINTO LEARNING CENTER
CREATING CUSTOMER SERVICE EXCELLENCE, Human Resources Management and Services
Citation Canada
Certificate, Workplace Violence and Harassment Training for Employers and Supervisors
Toronto School of Business
Diploma, Computer Programming
University of Toronto
Diploma, Canadian History
Citation Canada
Certificate, IT Risk and Cybersecurity Awareness Training (Immersive)
SKILLS
ABOUT TODD MEEHAN
Everyone that knows me knows I\'m a high energy individual that loves working with and helping people, and definitely consider myself a natural people person. Professional and very detail oriented with with well honed organizational skills. I\'ve enjoyed working in fast-paced environments with over 25 years experience in the Hi-Rise Construction Industry, having worked on 50 condo towers over many projects in the GTA to date, with experience on Toronto\'s largest residential project ever.I also possess excellent Management skills and administrative abilities, having been the National Account Executive based in Toronto for a Silicon Valley IT recruiter that supplied talent to Cisco Systems across Canada, as well as locations throughout the U.S, U.K. and Asia.I have extensive Trouble-shooting and analytical skills and experience, multiple years of Maintenance Coordination and have exceptional abilities to build long-lasting and trust based relationships, with a particular knack to re-building broken bridges.I\'m highly computer literate with a diploma in Information Systems Programming and the ability to learn new applications very quickly, I can adjust to any situation through my vast experience, versatility and exposure to various industries.My personal passions are collecting albums and music in general, high-altitude mountaineering, tennis, cycling and good the ole hockey game (it\'s the best game you can name!).
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