Todd Gray
Performance Solutions Division @W. L. Gore & Associates
Elkton, MD, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
May 2018 — Present
Performance Solutions Division @W. L. Gore & Associates
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Elkton, MD, US
SKILLS
Cable TelevisionTechnical SupportInternet TroubleshootingVendor ManagementCoachingOrganizational LeadershipCross-Functional Team LeadershipSocial MediaCustomer RetentionRecruitingCustomer ServiceFinanceTrainingCustomer SatisfactionCareer DevelopmentTelecommunicationsTroubleshootingCustomer ExperienceSecurityManagementTeam BuildingTraining FacilitationMarketingMicrosoft WordTeam LeadershipProject ManagementConflict ResolutionSocial InfluenceWirelessPublic SpeakingCall CentersCross Functional Team BuildingMicrosoft OfficeLeadershipResearchMicrosoft ExcelPowerpointTelephonyPerformance ManagementProcess Improvement
ABOUT TODD GRAY
Customer Service Manager committed to delivering success through effective personnel and process management. Talent for managing large (150+) employee departments while excelling at complex projects, maintaining high team morale, high Customer Experience standards and execution.
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