Todd Graham

Director Customer Experience

Role
Director Customer Experience at Mediafly
Location
Fort Lauderdale, FL, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Todd Graham

Professionally, I\'m a results-oriented and performance-driven Vice President of Sales and Client Experience. Transformational people manager and key member of executive leadership team, with proven ability to identify and understand client’s needs, create solutions, and deliver value. Successful track record of Enterprise Sales Management, Sales Team Transformations, Developing Sales Leaders, Inside Sales, SaaS Sales, B2B Sales, Renewal Rates, Technical Sales, Product Education, Large Account Management, Driving Sales Initiatives and Customer Success Outcomes, Process Improvement, Mentoring/Training, Goal Setting, Maximizing Sales, Profitability, New Product Launch, Strategic Planning• /: Exceptional negotiation, communication, and presentation skills. Influencer with the ability to build robust and mutually beneficial business relationships at all levels, from gate-keepers to C-Suite decision-makers.• : 10+ years’ experience building, developing, streamlining, and leading high-performing sales teams. • /: Adept in executing and instructing a variety of sales strategies including Value Selling and consultative sales techniques.• : Stellar career with consistent over-achievement, dozens of awards and recognition in all areas of sales, sales management, and new business development. Successes include 7 President’s Club Awards and 4 Quarterly Sales Awards.Specialities: Technical / B2B Sales Leadership, Customer Relationship Building, Training / Development, Cross-selling / X-selling, Pipeline Generation, Customer Success / Satisfaction, Sales Plan Development, Value Propositions / ROI / Up-selling, Change Management, Objections / Closing Techniques, Strategic Account Plans, Forecasting / Roadmaps, Executive Communications / PresentationsOutside of work, my dog (Levi) is my child. He\'s a 106lb mutt who has the life of a king. I\'m an avid camper and have traveled the country in my RV twice. I’m a tennis and volleyball player - one of my bucket list items is to visit all four tennis grand slams.

Experience

  1. Director Customer Experience

    Mediafly

    Aug 2023 — Present · Fort Lauderdale, FL, US

Skills

  • Saas
  • Business-to-Business (B2b)
  • Selling
  • Strategic Partnerships
  • Account Management
  • Lead Generation
  • B2b
  • Cold Calling
  • Social Media
  • Enterprise Software
  • New Business Development
  • Sales Presentations
  • Sales
  • Social Media Marketing
  • Vocus
  • Online Advertising
  • Management
  • Salesforce.com
  • Email Marketing
  • Sales Process
  • Business Development
  • Software as a Service (Saas)

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Todd Graham — Director Customer Experience at Mediafly in Fort Lauderdale, FL, US | Unifers