Todd Edwards
Manager, Site Reliability Engineers - NetApp Cloud Production Engineering
- Role
- Mgr, Site Reliability Engineers at Netapp Bluexp
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Todd Edwards
Technical leader (project/program/people) with broad enterprise datacenter and cloud SaaS skills/experience leading programs and building teams in customer support, product engineering, and cloud SaaS operations. Professional communicator, presenter, mentor with deep international experience building, leading multi-disciplined, and geographically dispersed teams who delivered integrated solutions, resolved escalations for global customers, and accelerated business growth. Technical and management experience include: • Building 1st party Azure storage service – grew from ~25PB to >200PB under management - Azure NetApp Files (capacity planning, global infrastructure build-out, day-to-day platform management, monitoring, automation, L2 support) • Managed Cloud Platform Engineer – support Engineering sprint execution through KTLO (keeping the lights on) operations maintaining/evolving Eng/QA test environments supporting Kubernetes infrastructure, 3rd party applications (RabbitMQ, Velero, Prometheus, Geneva, Jarvis), creating dashboard based issue trend analysis, implementing incident RCAs and initiating RCA repair items • Managed platform security compliance – FedRAMP, monthly VM patch maintenance, and Microsoft S360 service wide compliance • Broad technical acumen (infrastructure, networking, compute, storage, cloud) • Data protection and disaster recovery strategies • Evaluating products and solutions for performance and high availability • 20 years internal and field facing technical/cross-org program and project management • 20 years direct customer/partner engagement - products and services • Team building - traditional operations and virtual/project-based teams • Customer support – creating and managing support programs • Crisis management - cross organization and customer facing problem solving • Business acumen - planning/managing operating budgets • Partner enablement - pre/post sales training programs and delivery support • Evangelist – product and solution, global trade show and webinar presenter • Sales support - global customer/partner engagement
Experience
Mgr, Site Reliability Engineers
Apr 2021 — Present · Raleigh, NC, US
Lead a team of highly skilled site reliability engineers to support and grow the Azure NetApp Files business while focusing on the customer experience to ensure we scale effectively to meet and exceed stakeholder expectations.
Education
Dekalb Community College
Associate Applied Science - Electronic Engineering Technology
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