Todd Edison
Technical Account Manager at ThreatModeler Software, Inc.
- Role
- Technical Account Manager at ThreatModeler
- Location
- Bellingham, WA, US
- LinkedIn followers
- 500 followers
About Todd Edison
As a Technical Account Manager at ThreatModeler®, I specialize in technical account…
Experience
Technical Account Manager
Sep 2022 — Present
Technical Account Manager providing account management and high-level technical support to project teams and customers. Mentor and train technical account specialists. Ensure services are functioning well and advise product solutions as well as coordinate the installation and integration of services for customers.• Communicate with clients and internal teams to explain products and implementation schedules• Document technical requirements, schedules and client interactions• Test, conduct quality assurance and validate for technical feasibility and product launch• Respond to technical concerns and problems, ensuring smooth implementation and launch• Build and grow relationships with both technical staff and senior management from the customer team• Drive and track customer escalations, including partnering with the Product Management, Sustaining engineering, and Professional Services teams• Ensure all cases opened for their accounts are being actively worked and progressing towards an expeditious resolution• Onboard new accounts• Partner closely with product management to ensure that customer requirements are logged and appropriately prioritized and also ensure that future product direction aligns with customer road map.• Actively contribute and leverage standards and best practices, staying current on both the technology and product fronts.
Education
Southern Illinois University, Carbondale
Bachelor of Science (B.S.), Education
1988 — 1993
Whatcom Community College
Associate’s Degree, Computer Information Systems
2015 — 2017
Skills
- Computer Forensics
- Css
- Adobe Photoshop
- Virtualization
- Network Security
- Web Development
- Technical Support
- Cloud Computing
- Php
- Cyber-Security
- Html
- Networking
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