Todd Crain
Hospitality Leader | Elevating Operations, Inspiring Teams & Delivering Exceptional Guest Experiences
- Role
- General Manager at IHG Hotels & Resorts
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Todd Crain
With over 20 years of senior leadership experience across luxury, lifestyle, and large-scale convention hotels, I specialize in driving operational excellence, elevating service culture, and delivering measurable performance across complex, high-volume environments. My career has taken me from Washington, D.C. to San Francisco, leading multi-dimensional operations spanning total hotel, food & beverage, rooms, and events within globally recognized brands. I bring a balanced approach, combining disciplined execution with a sharp focus on the guest experience, to consistently deliver strong financial results and elevated service standards. I’m known for stepping into environments that require momentum, clarity, and transformation. Whether repositioning operations, launching new dining concepts, or strengthening team culture, I lead with urgency, accountability, and a clear vision for success. My style is hands-on, collaborative, and grounded in developing leaders who can sustain performance long after the immediate win. Equally comfortable in front of ownership groups or on the floor with the team, I operate with a strong command of P&L performance, labor strategy, and capital planning, while never losing sight of what matters most: creating memorable, high-quality guest experiences. Core Areas of Expertise: Strategic Hotel & Multi-Property Operations Leadership Luxury Service Culture & Guest Experience Elevation Food & Beverage Strategy, Concept Development & Activation High-Volume Events & Complex Operational Execution Union Leadership & Labor Strategy (Local 2 & 25) P&L Management, Forecasting, and CapEx Planning Leadership Development & Organizational Alignment Brand Standards, Quality Assurance & Operational Discipline Market Positioning, Innovation & Revenue Optimization I lead with intention, move with urgency, and build cultures that deliver; consistently, authentically, and at scale.
Experience
General Manager
Jul 2025 — Present · Denver, CO, US
Kimpton Aertson Hotel @ Nashville TN / Kimpton Claret Hotel @ Denver CO
Education
Old Dominion University
Bachelor of Science (B.S.), Business Administration and Management, General
Skills
- Restaurants
- Budgeting
- Hotels
- Event Management
- Micros
- Banquets
- Revenue Analysis
- Food & Beverage
- Hotel Management
- Pre-Opening
- Lodging
- Catering
- Hospitality Industry
- Food
- Menu Development
- Hospitality
- Fine Dining
- Resorts
- Restaurant Management
- Wine
- Banquet Operations
- Hospitality Management
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