Todd Cheladyn
Senior Director of Revenue Cycle @Mayo Clinic
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WORK HISTORY
Senior Director of Revenue Cycle @Mayo Clinic
EDUCATION
Ferris State University
Bachelor of Science - BS, Double Major - Computer Information Systems & Marketing
ABOUT TODD CHELADYN
I am a strategic, innovative, and patient-oriented Revenue Cycle Management (RCM) and Provider/Customer Operations Executive. I bring extensive experience leading RCM improvement initiatives, and diligent AR/Cash/Denials management, for top health systems and insurance organizations. My expertise spans end-to-end revenue cycle, KPI management, client relationships, and digital transformation. I deliver continuous improvement by monitoring operational protocols, analyzing customer feedback, evaluating the competitor landscape, and utilizing emerging technologies. Leveraging cross-functional collaboration plus technical and commercial acumen, I realize complex projects on-time and to budget. As a team leader, I harness the training and mentoring of colleagues to create a positive working environment and retain talent while building high performance teams. Overall, I have been recognized for improving the patient experience and driving profitable organizational growth. ACCOMPLISHMENTS: Promoted four times within 15 years at R1 RCM Inc, oversight of $2.4 billion in NPSR for Ascension Michigan portfolio. Identified and eliminated causes of lost revenue that generated additional $3 million per annum. Cut off Patient Access FTE costs with delivery of patient self-service solution allowing for human capital redeployment. Generated extra $5 million in revenue by supporting the deployment of middle revenue cycle coding quality software.AREAS OF EXPERTISE: Transformational Leadership & Cross-Functional & Matrixed Collaboration:• C-suite Communication/Relationships | Customer Success / KLAS• Patient Experience / NPS | Customer Service & Complaint Resolution Operational Strategy, Management & KPIs: • Patient Access | Scheduling | Authorization | CDI | Case Management | Coding• Charge Capture | Charging | Billing | Claims Processes• Payer AR Escalation | Payer Yield & Contract Modeling• Auditing Processes/HIPAA compliance Financial Strategy, Management & KPIs:• Budgeting & Fiscal Control | DNFB | Cash• Accounts Receivable (AR)| Denials Performance Project / Information Technology:• Agile / RAD project discipline | Digital solutions | RPA | Software Development • Data Analysis & Statistics | Healthcare EDI (270/271,276/277,837/835)
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