Todd Burnham

Leading Enterprise Customer Success at Rocket Lawyer

Role
Head of Customer Success, Enterprise at Rocket Lawyer
Location
San Diego, CA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Todd Burnham

Top performing Manager and Sales professional with 15 years of experience• Experience working with both Enterprise and SMB clients• Over 10 years working in SaaS• Proven history of increasing client retention• Managed team working exclusively with most at risk-clients • Experience leading QBR presentations and discussions with C-Level executives• Collaborated with Sales, Marketing, Support, Engineering and Product teams and deployed two new UI projects• Proficient with Salesforce, PowerPoint, Excel, Gainsight, Jira, Tableau

Experience

  1. Head of Customer Success, Enterprise

    Rocket Lawyer

    Jul 2023 — Present

Education

  • University of Washington

    Bachelor of Arts (B.A.)

    2004 — 2008

Skills

  • Sales
  • Email Marketing
  • Sales Operations
  • Follow-Through Skills
  • Sales Presentations
  • Social Networking
  • Cold Calling
  • Online Marketing
  • Customer Relations
  • Facebook Marketing
  • Account Management
  • Leadership
  • Salesforce.com
  • Social Media Marketing
  • Recruiting
  • Marketing Strategy
  • Advertising
  • Cloud Computing
  • Start-Ups
  • Online Advertising
  • Product Development
  • Business Planning

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Todd Burnham — Head of Customer Success, Enterprise at Rocket Lawyer in San Diego, CA, US | Unifers