Todd Burnham
Leading Enterprise Customer Success at Rocket Lawyer
- Role
- Head of Customer Success, Enterprise at Rocket Lawyer
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Todd Burnham
Top performing Manager and Sales professional with 15 years of experience• Experience working with both Enterprise and SMB clients• Over 10 years working in SaaS• Proven history of increasing client retention• Managed team working exclusively with most at risk-clients • Experience leading QBR presentations and discussions with C-Level executives• Collaborated with Sales, Marketing, Support, Engineering and Product teams and deployed two new UI projects• Proficient with Salesforce, PowerPoint, Excel, Gainsight, Jira, Tableau
Experience
Head of Customer Success, Enterprise
Jul 2023 — Present
Education
University of Washington
Bachelor of Arts (B.A.)
2004 — 2008
Skills
- Sales
- Email Marketing
- Sales Operations
- Follow-Through Skills
- Sales Presentations
- Social Networking
- Cold Calling
- Online Marketing
- Customer Relations
- Facebook Marketing
- Account Management
- Leadership
- Salesforce.com
- Social Media Marketing
- Recruiting
- Marketing Strategy
- Advertising
- Cloud Computing
- Start-Ups
- Online Advertising
- Product Development
- Business Planning
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