Todd Bowersock

About Todd Bowersock

I’m a customer support and technical operations leader who thrives at the intersection of people, process, and technology. For more than two decades, I’ve helped organizations transform complex, multi‑platform environments into streamlined, scalable systems that deliver reliable, repeatable results.My background spans Windows, Android, iOS, SaaS platforms, LMS ecosystems, SCORM optimization, cloud infrastructure, and workflow automation. I’m hands‑on when it matters — diving into root‑cause analysis, debugging cross‑platform issues, optimizing content delivery pipelines, and building durable processes that reduce friction for both users and internal teams.I’m known for translating highly technical problems into clear, actionable guidance that empowers teams and improves customer experience. Whether I’m refining device lockdown strategies, orchestrating automated workflows across Slack, Zendesk, and Google Apps Script, or optimizing global training delivery, my focus is always the same: create systems that scale and solutions that last.My leadership style is grounded in clarity, accountability, and operational excellence. I build strong teams by mentoring, documenting, and designing processes that support autonomy and continuous improvement. I’m energized by environments where adaptability, precision, and customer empathy drive the work.At the core, I’m passionate about empowering skilled trades, elevating knowledge transfer, and building resilient support ecosystems that grow with organizational needs.

Experience

1. Head of Support

   DeepHow

   Jul 2025 — Present

Education

• St. Marys Memorial

  Graduate

  1982 — 1986

• Western Business College

  AA, Computer Applications

  1992 — 1993

Skills

• Software Installation
• Sharepoint
• Training
• Testing
• Sql
• Process Improvement
• Software Development
• Web Applications
• System Deployment
• Servers
• Microsoft Sql Server
• Integration
• Enterprise Software
• Xml
• Web Services
• Leadership
• Databases