Todd B. West

About Todd B. West

Dynamic professional with extensive experience in directing multiple complex projects. I strive to inspire confidence via positive internal and external communication at all levels (entry-level staff to executives). I am an adaptable individual and team contributor whose strengths include strategic planning, process improvement, relationship management, and business case development to support business objectives. I possess a proven track record of effectively facilitating requirements identification and project management to achieve on-time delivery within budget.Core Competencies:• Microsoft Office Suite• Data Analysis & Mapping• Camtasia• MS Project• Visio• Sharepoint• Microsoft Teams• DocuSign• Formstack• Adobe Acrobat Pro• GoToMeeting and GoToWebinar• Zoom meetings and Zoom webinar• Cornerstone learning management system• AL3 and XML• Applied Epic, MyEpic Workflows, and CSR24• AMS360• BenefitPoint• Origami Risk• PMP• ATD Master TrainerCareer Accomplishments:• Devised and implemented migration from AMS 360 to Applied Epic.• Consolidated 5 separate ReferenceConnect accounts into one enterprise-wide account.• Developed and delivered training for AMS360, Applied Epic, CSR24, and BenefitPoint.• Increased efficiency by reviewing and improving workflows.• Improved internal customer service, efficiency, and communication by implementing IT tracking system providing actionable metrics.• Implemented new onboarding process increasing efficiency and reducing wait time.• Planned and launched hosted VoIP phone system across the enterprise.Additionally:• I love to learn, adapt, and improve, and then share my knowledge with others.• I am a fantastic communicator, mentor, and leader, and I inspire confidence in those I work with and become their trusted advisor in cross-functional (matrix) organizations.• I am a positive-minded individual and team contributor dedicated to working hard and achieving results.Thank you for connecting with me.Regards,Todd W••••••••@outlook.com

Experience

1. m & a Integration Trainer

   HUB International

   Jun 2022 — Present

   Design, maintain, and delivery of operations and business systems training programs through training classes delivered in-person or remotely• Design training and learning objectives, content and manuals, and implement effective versioning to keep training materials up to date• Define, implement, and evaluate training effectiveness metrics, adjusting delivery and content as needed to improve the quality of delivery, timeliness, and productivity of delivery of the training sessions• Maintain technical and business knowledge by staying up to date with organization standards to ensure accuracy of training delivered, and provide support to embed and sustain changes to technology, processes, and systems• Encourage and monitor engagement, adjusting delivery and materials as needed to maximize value• Organize, schedule, and track attendance for training sessions, and provide communication channels post-training• Efficiently scale the training function and content delivery to develop the appropriate mix of on-site and off-site training, self-serve on-demand modules, and job aids• Work with HUB’s Learning and Development team to develop an ongoing training program for each stage of the integration project

Education

• The Ohio State University

  Bachelor of Science - BS

  1978 — 1982