Todd Abney

About Todd Abney

Successful Senior Executive passionately focused on the Customer Experience, Employee Experience and Financial health. Extensive experience in providing best practice / world-class Customer Service and a natural ability to build strong relationships across dynamic organizations and customers. Outcomes focused leader. Have built, developed and motivated teams across the globe with consistent results at beating qtr and annual targets.

Experience

1. Vice President of Customer Experience

   JobNimbus

   Aug 2021 — Present · Lehi, UT, US

   Aggressively growing and scaling our Customer Experience teams: Technical Support, Onboarding, CSM, Professional Services, and Retention.JobNimbus completed Utah\'s largest to date Series B in November 2024.

Education

• Harvard Business School

  Senior Leadership Development Program

  2011 — 2011

• The Wharton School

  Technology Services Management Program

  2008 — 2008

• University of Phoenix

  MBA, Technology Management

  1996 — 1998

• Babson College

  Executive Training

  1999 — 1999

• Brigham Young University

  BS, Info Systems, Minor: Accounting, Economics. French

  1989 — 1992

Skills

• Go-to-Market Strategy
• Data Center
• Program Management
• Saas
• Software Development
• IT Management
• Novell
• Selling
• Dns
• Integration
• Linux
• Vmware
• Product Management
• Cloud Computing
• Servers
• Itil
• Salesforce.com
• Sales Enablement
• Virtualization
• IT Strategy
• Sales
• Tcp/Ip
• Strategic Partnerships
• Business Alliances
• Leadership
• Customer Satisfaction
• Help Desk Support
• IT Service Management
• Professional Services
• Systems Management
• Customer Service
• Security
• Enterprise Software
• Sales Management
• Identity Management
• Service Delivery
• Directory Services
• Technical Support
• Disaster Recovery
• Suse