Tochukwu Mbanu
Customer Care Professional @Home Instead
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WORK HISTORY
Customer Care Professional @Home Instead
ON, CA
Provided exceptional customer care to over 50+ clients, achieving a 15% increase in overall client satisfaction ratings.• Conducted regular check-ins with clients and families to assess needs and make adjustments to care plans, resulting in improved client retention and loyalty.• Resolved client concerns and complaints promptly, leading to a 30% decrease in escalated issues and enhancing the overall client experience.• Collaborated with interdisciplinary teams to ensure comprehensive care delivery and seamless communication, contributing to an improved service model.• Trained and supported new team members in customer care best practices, fostering a culture of excellence and enhancing team performance.
EDUCATION
Metropolitan School of Business & Management (UK)
Executive MBA
University of Lagos
Masters degree
University of Nigeria, Nsukka
Bachelor of Pharmacy (B.Pharm)
St. Clair College
Postgraduate Degree
ABOUT TOCHUKWU MBANU
A seasoned pharmaceutical sales strategist and licensed pharmacist with a robust tenure in medical detailing, territory management, and key account leadership. With a distinguished career spanning over a decade as a Territory Manager, District Sales Manager, and Key Account Manager, I have consistently orchestrated exceptional sales performance, surpassing annual targets and driving a remarkable 15% year-over-year sales escalation. Proficient in the art of high-impact face-to-face detailing with healthcare luminaries, I have adeptly cultivated over 50 new accounts, optimized product recommendations, and fortified market share by a notable 10% in fiercely competitive landscapes. Leveraging my recently acquired 2-year Strategic Project Management post-graduate certificate, in addition to my adeptness in customer service excellence at esteemed organizations like Sodexo and Home Instead in Canada, I am now seeking a pivotal Sales and Marketing role within the pharmaceutical or biopharmaceutical domains to deploy my refined sales acumen and unwavering customer-centric ethos for sustained success and transformative business growth.
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