Alberto Toca
Agency Operations Manager at Hippo Insurance
- Role
- Agency Operations Manager at Hippo Insurance
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Alberto Toca
My career is marked by my strong proficiency in collaborating across functional areas, coaching team members for exceptional outcomes, and driving lateral influence through process improvement and innovation. With a keen eye for detail, I excel in managing competing priorities, maintaining strong time management and organizational skills, and delivering effective resolutions while de-escalating challenging situations. I bring a wealth of experience in preparing reports, analyzing team results, and maximizing efficiency. Moreover, I possess essential knowledge of insurance policies and hold a P&C license, making me an ideal candidate to lead and innovate.
Experience
Agency Operations Manager
Feb 2025 — Present · Austin, TX, US
As Agency Operations Manager, I led initiatives that streamlined communication, improved performance visibility, and strengthened operational efficiency across the organization.I launched the Agency SharePoint hub, centralizing announcements, metrics, calendars, and workflows into one platform, driving an average of 1,857 monthly visits and engagement from 68 unique users. To improve workforce planning, I created the Agency Holiday Plan, giving leaders year-round visibility into staffing and increasing scheduling predictability without compromising SLA performance.I redesigned the claims history workflow to eliminate managerial bottlenecks, reducing turnaround time from 24 hours to same-call resolution. I also drove compliance completion in just 30 days by owning adherence efforts and partnering with stakeholders to equip managers with long-term tracking tools.To reinforce performance culture, I founded and launched an agency-wide recognition program that highlighted achievements across sales metrics, ensuring contributions were celebrated beyond compensation and aligned with broader organizational goals.
Education
Fabens High School
High School
2005 — 2009
The University of Texas at Austin
Computer Science
2009 — 2013
Skills
- Wireless
- Powerpoint
- Customer Service
- Microsoft Office
- Microsoft Word
- Leadership
- Public Speaking
- Event Planning
- Social Media Marketing
- Sales
- Research
- Spanish
- Microsoft Excel
- Social Media
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