Toby Hawkins

About Toby Hawkins

I have more than 20 years of experience operating in various professional roles within the realm of Business and Operations as a high level individual contributor or in a management and leadership capacity.Certifications:Lean Six Sigma Yellow Belt Currently:I am a Senior Operations Program Manager within the Information Technology organization at Calix, with a focus on strategic initiatives related to the lifecycle of Calix hardware products. I am working cross functionally to ensure Calix systems, software and services are commercially and operationally launch-ready and can be processed from quote to cash to ensure successful ramp of new products.I am responsible for managing the hardware product end of life program and working to ensure all product retirement activities take place, including systems updates and communications. I am facilitating many internal programs supporting new product development and working closely with technical and business teams. I am managing long-term projects related to hardware product lifecycle and improving operations. Formerly:I established myself as a business professional with a career in Business Analytics and Pricing Profitability for more than 10 years. I worked daily with senior leadership and cross-functional teams across the organization to develop pricing strategies, business strategy, and assess impact to revenue and overall profitability. I am experienced in working with sales teams and building relationships.I have more than 15 years of SAP and Oracle experience.I developed experience in the use of analytical pricing tools such as Tableau, Vendavo. Worked within the Salesforce CRM in a daily basis for many years assessing opportunities, and quotes. I managed sales incentive programs and rebate offerings.I managed price forecasting and formula-based contract pricing.I developed and communicated price movements, and the impact to sales and earnings.I negotiated and drafted business and legal documents such as supply contracts, price offers, price increase communications, and sales incentive and rebate letters.I developed exceptional written and verbal communication skills.

Experience

1. Senior Operations Delivery Program Manager

   Calix

   Jan 2026 — Present · San Jose, CA, US

Education

• Daniel Boone High School

  HS Diploma, College Preparatory Path

  1999

• East Tennessee State University

  Bachelor of Science, Business Administration and Management, General

  2008 — 2012

Skills

• Marketing Strategy
• Direct Sales
• Sales Presentations
• Retail
• B2b
• Outside Sales
• Negotiation
• Team Leadership
• Training
• Customer Satisfaction
• New Business Development
• Solution Selling
• Account Management
• Microsoft Office
• Sales
• Sales Operations
• Customer Retention
• Customer Service
• Sales Management
• Pricing
• Strategic Planning
• Building Materials
• Quotas
• Corporate Social Responsibility
• Project Planning
• Leadership Development
• Public Speaking
• Management
• Team Building
• Contract Negotiation
• Selling
• Inventory Management
• Coaching
• Cold Calling
• Budgets
• Sales Process
• Marketing
• Leadership