Toby Smith
Associate Director @CBRE
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WORK HISTORY
Associate Director @CBRE
Manchester, GB
PM FM\'s crucial role is to deliver FM excellence to landlords and occupiers and this is executed by engagement, client understanding and the recruitment, development and retention of the best FM people in the market.\\\\nOur aim is to exceed our clients\' expectations and ensure that robust governance and compliance are an intrinsic part of CBRE PM delivering above and beyond.\\\\nWe create this excellence of service delivery though our mission, our vision and our focus.\\\\nOur Mission is to be both the managing agent and employer of choice in our market, exceeding expectations for all stakeholders.\\\\nOur Vision is to put our Customer at the heart of all that we do. We do this by continually attracting, developing and retaining the very best People and constantly innovating, measuring and evolving our robust Processes.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Staffordshire University
Bachelor of Arts (BA)
ABOUT TOBY SMITH
I am an experienced and commercially focused Senior Manager with a strong background in Sales, Customer Service, Asset Management, Operations and Facilities Management. I have a proven track record of leading, engaging and motivating teams to achieve high performance levels and exceeding KPI’s. I am a passionate and people focused professional driven by high standards and integrity, I will always champion the importance of customer service to a business. I truly believe that people do business with people they trust and respect. I also hold a strong conviction that to really provide great service and high levels of customer satisfaction, it is critical that you have a happy and engaged team delivering that service to the customer.
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