Tobu Thomas

Field Service Technician @Bell Technical Solutions

Oshawa, ON, CA

Field Service Technician | Apr 2018 – Present | Oshawa, ONInstalled and maintained fiber-optic and DSL internet infrastructures for residential and commercial sitesConfigured customer routers, switches, and wireless access points with secure IP schemesDesigned and implemented basic VLANs to segment traffic and improve network performanceDiagnosed connectivity issues using network testers and packet analyzersCollaborated with network operations teams to roll out firmware updates and monitor WAN performanceKey Achievements:Led a fiber-to-the-home rollout serving homes, increasing average speeds by 1500%Reduced mean time to repair by 25% through standardized pre-configuration templatesStreamlined installation processes, cutting setup time by 30%