Tobin Counts

About Tobin Counts

Throughout my sales career as a leader and individual contributor, I have never missed an annual revenue goal! I spent most of my career in the hotels, but successfully transitioned to a completely new industry achieving similar success quickly. My approach and skills translated easily as the product and services changed.These attributes remained a constant on the teams I have led:• Hire talent with emphasis on self-motivation and positive disposition.• Train, coach, and provide tools needed to succeed.• Trust team to perform while removing obstacles and advocating for their needs.• Communicate clear goals and keep score.• Focus on the customer, innovate, and embrace change.• Leverage strengths and set strategies against developmental areas.• Take genuine interest in team members reaching personal and career goals.• Celebrate wins, have fun, and drive engagement and teamwork.I have led teams responsible for identifying, qualifying, and developing new accounts. My teams have also excelled in account management by retaining customers and acquiring new revenue streams within those accounts. I have the ability to focus on business needs while cultivating associate relations with both in-person and remote teams. I build connection, foster a team environment, and establish a strong culture. My teams have always rated my Leadership Index between 87% and 100%(goal 60%). Several team members chose to work for me multiple times throughout my career. I have a passion for developing talent and helping my team members reach their full potential. Having built new teams multiple times in my career, I enjoy hiring, creating processes, and establishing and tracking goals,I am experienced in driving market share, elevating owner and stakeholder satisfaction, and analyzing complex data to initiate action.I grew up in Germany, attending a U.S. school where my classmates moved every three years due to their parent’s military re-deployment. Upon graduation, I moved to the U.S. for college while my family remained in Europe. At the time, I thought my upbringing was normal, but now recognize how was unique it was. It formed my ability to adapt to change with ease and quickly build rapport and connections. It is also why I am bilingual as a native German and English speaker.I am excited to tackle a new opportunity remotely or in Chicago. I look forward to hearing from you to discuss open positions and my correlating skills and experiences. Please contact me at t••••••••@gmail.com to get the conversation started!Thank you!Tobin Counts

Experience

1. Sales Enablement Manager

   Daniels Health

   Nov 2023 — Present · Chicago, IL, US

   Created and executed onboarding training program for all sales roles in the company from scratch, ranging from inside sales to proactive field sales including senior-level positions; achieving 100% Sales Onboarding Experience Scores.• Exceeded employee retention goal of 85%; voluntary attrition of sales hires dropped to under 7% within first 12 months. • Gained insight from new team members on their onboarding experience and training needs to build new hire and continuing education plans for the sales force.• Developed and hosted week-long, in-person Sales Bootcamp training sessions to upskill the sales organizations understanding of operation and commercial principles; driving sales acumen; achieved high attendee and leadership evaluations (Average of 4.95 out of 5). • Implemented the Sales Accreditation Program to certify proficiency of six pilot topics around Daniels Health products, processes, and sales strategies.• Instituted a Training Topic of the Month (TTOM) call to establish regular cadence of facilitation of timely or critical training topics; including scheduling, topic selection, and facilitator coordination.• Managed bi-annual evaluation process of business development and account management teams against position relevant knowledge, skills, and competencies; created action plans around results.

Education

• Heidelberg American High School

  High School Diploma

• Auburn University

  Bachelor of Science (B.S.)

• Auburn University

  Bachelor of Arts (B.A.)

Skills

• Hospitality
• Hotels
• Hospitality Industry
• Revenue Analysis
• Hospitality Management
• Event Management
• Meeting Planning
• Sales Management
• Catering
• Event Planning
• Customer Satisfaction
• Leadership
• Microsoft Office
• Sales
• Resorts
• Trade Shows
• Hotel Management
• Food & Beverage
• Customer Service