Tobin Erhardt

Experience

1. Sr Manager, Regional Service Operations

   Rivian

   Jul 2024 — Present · Seattle, WA, US

   Oversee all Service and Parts Operations in the Northwest USA (OR, WA, ID, MT, WY, AK), driving excellence across all 8 facilities- Leadership Development: Recruit, train, and mentor Service Operations Managers to cultivate our next generation of regional leaders- Financial Oversight: Manage the region’s profit and loss, ensuring compliance with fiscal policies while aligning with Rivian\'s long-term goals- Customer Satisfaction: Proactively address customer escalations, ensuring a world-class experience- Performance Management: Set clear expectations for local leadership teams regarding performance and conduct, promoting accountability and a shared vision for success- Facility Expansion: Collaborate with real estate and commercial teams to identify, design, and launch new facilities that reflect Rivian’s commitment to sustainability and customer experience- Compliance and Standards: Evaluate local service centers to ensure adherence to all processes, policies, and EHS standards- Cross-Functional Collaboration: Work closely with various partners across the organization to ensure alignment between all teams, providing our customers with a seamless experience throughout their ownership journey- Learning, Development, and Advancement: Utilize Rivian’s robust training and development programs alongside my knowledge of the organization to guide all team members toward the next opportunity in their careers- Keep the World Adventurous Forever!

Education

• Lewis-Clark State College

  Bachelor's degree

  2010 — 2012

• Bellevue Community College

  Associate of Science (A.S.)

  2008 — 2010