Tobias Hund
Senior Manager Operations Transformation Manufacturing & Service @PwC Deutschland
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WORK HISTORY
Senior Manager Operations Transformation Manufacturing & Service @PwC Deutschland
I drive transformative service and aftermarket consulting engagements that enable clients to enhance customer experience and accelerate sustainable growth. With over 15 years of experience managing complex international programs, I guide clients in optimizing and standardizing global service processes while delivering scalable and innovative solutions tailored to their specific needs.I drive the design and global harmonization of service models and operating templates that improve efficiency and increase customer satisfaction across multiple regions. By leading change initiatives, training, and stakeholder alignment, I ensure transformations are widely adopted and deliver lasting value.Combining end-to-end business process design with hands-on implementation, I partner with clients to leverage digital technologies, chatbots, intelligent automation, artificial intelligence (AI), and mobile solutions that future-proof their service operations. I help align business strategies with IT and operational frameworks to unlock measurable value and strengthen customer loyalty.My approach is business-led and delivery-focused, empowering organizations to rethink their service models and capture new growth opportunities in an increasingly digital and connected world.
EDUCATION
ESB Business School, Reutlingen University
Master of Science - MS, Business & Process Management
Baden-Wuerttemberg Cooperative State University (DHBW)
Bachelor of Science - BS, Wirtschaftsinformatik
ABOUT TOBIAS HUND
Transforming Aftermarket & Customer Service | Enhancing Customer Experience & Driving Scalable Growth | Operations Transformation | Authorized Officer Prokurist
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