Tiffany Smith

About Tiffany Smith

Senior Property Manager with 10+ years of experience leading on-site and multi-site multifamily operations across affordable, mixed-income, conventional, and student housing portfolios. Proven success managing operating budgets, NOI performance, rent collections, delinquency, lease renewals, and regulatory compliance under HUD, LIHTC, Section 42, and Fair Housing requirements. Highly experienced in Yardi and RealPage OneSite reporting, vendor contract management, capital expenditures (CapEx), and preventative maintenance oversight. Recently expanded facilities, inspection, and asset-protection expertise through property claims and facilities management—now returning to performance-driven property leadership.

Experience

1. Property Claims Travel Adjuster

   Allstate

   Feb 2025 — Present · Charlotte, NC, US

   Managed 30+ residential property cases monthly, coordinating inspections, vendor scopes, and resident communication to support uninterrupted multifamily operations. Conducted on-site inspections across multi-state apartment communities, assessing unit conditions, maintenance needs, and capital repair priorities. Evaluated building systems and structural components to prioritize repairs, reduce risk, and protect long-term asset value. Developed repair scopes and managed costs in alignment with operating budgets and capital planning objectives. Applied regulatory and company compliance standards to vendor selection, contracts, and repair execution. Negotiated vendor agreements to ensure quality work, code compliance, and cost control. Improved inspection and documentation workflows, increasing efficiency, accountability, and resident satisfaction.

Education

• University of North Carolina at Charlotte

  Bachelors, Psychology

  2005 — 2007

• Southern New Hampshire University

  Master of Science - MS, Psychology

• Southern New Hampshire University

  Master's degree, Psychology

Skills

• Communication
• Direct Sales
• Retail Sales
• Online Marketing
• Cellular Communications
• Mobile Devices
• Customer Experience
• Cashiering
• Photography
• Powerpoint
• Microsoft Excel
• Finance
• Microsoft Word
• Team Leadership
• Sales Process
• Account Management
• Email Marketing
• Sales & Marketing
• Wireless
• Leadership
• Retail
• Management
• Team Building
• Property Management
• Merchandising
• Social Media Marketing
• Teamwork
• Microsoft Office
• Sales
• Telecommunications
• Call Centers
• Entrata
• Sales Operations
• Customer Retention
• Customer Service
• Training
• Customer Satisfaction
• Building Business Partnerships
• Solution Selling