Timothy Zaker
Customer Service & Logistics Manager @West Madison Foods
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WORK HISTORY
Customer Service & Logistics Manager @West Madison Foods
Chicago, IL, US
Manage and maintain the entire order to cash process for North America (about $160 million of revenue in 2024)•Monitor and report on key performance indicators (KPIs) to track progress and drive continuous improvement. Maintained best in class fill rate & on time for all customers including Walmart & Publix scorecards.•Manage and optimize logistics operations, including transportation, warehousing, and inventory management, ensuring timely and cost-effective delivery of goods. Reduced freight cost by $15% in 2024. •Lead a team of customer service representatives, providing training and support to enhance performance and customer satisfaction.•Develop and implement customer service policies and procedures, resulting in a 10% response improvement time.•Create and present the weekly & monthly S & OP meeting. Collaborate with cross functional teams to improve forecast accuracy•Run, implement and manage the company’s forecast model project for 2025.
EDUCATION
Lewis University
Bachelor of Science (B.S.), Transportation
SKILLS
ABOUT TIMOTHY ZAKER
Hardworking and detail oriented recent college graduate with exceptional analytical and communication skills. I currently work at a Tier 1 Automotive supplier handling logistics, transportation and materials. In addition, I have two summers of experience in the transportation industry, ranging from dispatching drivers to solving problems under strict time constraints. Extremely dedicated, hard-working and enthusiastic individual looking for an opportunity to help a company be successful. Willing to work additional hours in order to achieve company objectives.Special Skills:•Exceptional Communication Skills•Analytical Thinker•Multi-Tasker •Deadline-driven•Fast Learner•Excellent time management•Team Leader
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