Timothy Zaker

About Timothy Zaker

Hardworking and detail oriented recent college graduate with exceptional analytical and communication skills. I currently work at a Tier 1 Automotive supplier handling logistics, transportation and materials. In addition, I have two summers of experience in the transportation industry, ranging from dispatching drivers to solving problems under strict time constraints. Extremely dedicated, hard-working and enthusiastic individual looking for an opportunity to help a company be successful. Willing to work additional hours in order to achieve company objectives.Special Skills:•Exceptional Communication Skills•Analytical Thinker•Multi-Tasker •Deadline-driven•Fast Learner•Excellent time management•Team Leader

Experience

1. Customer Service & Logistics Manager

   West Madison Foods

   Nov 2023 — Present · Chicago, IL, US

   Manage and maintain the entire order to cash process for North America (about $160 million of revenue in 2024)•Monitor and report on key performance indicators (KPIs) to track progress and drive continuous improvement. Maintained best in class fill rate & on time for all customers including Walmart & Publix scorecards.•Manage and optimize logistics operations, including transportation, warehousing, and inventory management, ensuring timely and cost-effective delivery of goods. Reduced freight cost by $15% in 2024. •Lead a team of customer service representatives, providing training and support to enhance performance and customer satisfaction.•Develop and implement customer service policies and procedures, resulting in a 10% response improvement time.•Create and present the weekly & monthly S & OP meeting. Collaborate with cross functional teams to improve forecast accuracy•Run, implement and manage the company’s forecast model project for 2025.

Education

• Lewis University

  Bachelor of Science (B.S.), Transportation

  2011 — 2015

Skills

• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Powerpoint
• Teamwork
• English
• Logistics
• Supply Chain Management
• Team Leadership
• Windows
• Administration
• Ltl
• Cold Calling
• Transportation Management
• Dispatching
• Employee Training
• Leadership
• Freight
• Process Scheduler
• Training
• Time Management
• Negotiation
• Customer Satisfaction
• Inventory Management
• Logistics Management