Timothy Horton
Dad | Servant Leader | 🐳Builder@Docker🐳
- Role
- Senior Technical Program Manager at Docker, Inc
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Timothy Horton
I\'m a people and process leader offering 10+ years in the consulting, service management, and software-as-a-service (SaaS) spaces. I am passionate about finding creative solutions to business\' needs and making the yardstick to measure success. I have found a proven approach to scalability and maturing service delivery based on an organization\'s most important asset: it\'s people. I\'ve grown call centers, help desk, project, and field teams.I thrive in well connected, collaborative, and curious teams that demand challenges with a tenacity for learning and growth. My development and mentorship fosters technical curiosity and radical candor, developing a mutual respect among those I lead.I\'d love working with you to develop mature processes that don\'t get in the way of your people. By combining the principles of ITIL and Agile, we can make living, iterative changes to drive efficiency and performance.
Experience
Senior Technical Program Manager
Aug 2025 — Present
Creating and operationalizing Professional Services.Overhaul and relaunching services SKUs for Premium Support and Technical Account Management (TAM) services as a value-add for customers and an additional revenue stream for Docker.
Education
Georgia State University
Bachelor of Arts (BA), Spanish Language and Literature
2009 — 2011
University of North Georgia
Associate of Arts (AA), Creative Writing
2006 — 2009
Skills
- Data Entry
- Windows 7
- Team Management
- Customer Engagement
- Load Balancing
- Technical Support
- Aruba Wireless
- Customer Experience
- Nomadix
- Consulting
- Troubleshooting
- Dell Poweredge Servers
- Smoothwall
- Web Application Firewall
- Project Management
- Network Administration
- Hp Procurve
- Management
- Networking
- Network Security
- Cisco Ios
- Cisco Technologies
- Ruckus
- Windows
- Sonicwall
- Wireless Networking
- Computer Hardware
- Operating Systems
- Radius Server Configuration
- IT Solutions
- Customer Satisfaction
- Sales Operations
- Team Leadership
- Customer Service
- Microsoft Office
- Sales
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