Tom Starling

About Tom Starling

Hello! I am a Strategic Director and Change Agent with extensive Information Technologies, Professional Services, change, program, and project management, as well as business change, operational improvement, and transformation experience. Demonstrated history of driving quality client engagements, building relationships and increasing client satisfaction. Proven record of success leading conception, scope definition, and execution of strategic and operational business transformation initiatives. Repeatedly demonstrated ability to improve performance through the power of operations, systems and information, and deep diving into client’s main drivers, and technology strengths. Expert in developing, implementing, and improving employee metrics and reducing attrition through mentoring, and managing high-performance cross-functional teams. Proven ability of translating complex technical items for non-technical people. Solid experience of working at a senior level on complex programs covering a range of disciplines from internal transformation and culture change to complex programs. Articulate communicator and negotiator; capable of building productive relationships with key clients, partners, and market leaders.Key Skills• Strategic Planning & Analysis• Professional Services Business and Operations• Project Management / Program Management• Project Management Office (PMO)• Software Delivery• Strategic Communications• Customer Experience/Success Management• Continuous Business Process Improvement• Customer Onboarding• Business Analysis• Key Performance Indicators• Team Development / Leadership • Implementation Methodology / VisionSelected Accomplishments+ Retained all employees and enhanced employee satisfaction scores by 20% – 25% via team integration from acquisition to standard processes and systems at Nuance Communications.+ Slashed attrition to less than 5% within first year at API Healthcare.+ Established PMO organization to lead internal transformation projects that improved service delivery.+ Restructured the implementation methodology to maximize a new Professional Services Automation System (PSA) for two companies.+ Directed multiple cost centers for professional services and achieved the highest customer satisfaction scores for support and highest margins for product in the company.+ Won an award for increasing inter-product collaboration and joint implementation services.I am always eager to learn new skills & technologies, and to apply them to solve business problems and deliver value.Contact me to learn more.

Experience

1. Sr Project Manager

   Emory Healthcare

   Mar 2025 — Present

Education

• Kennesaw State University

  CIO Certification

  2012

• Auburn University

  Bachelor of Science - BS

Skills

• Healthcare Information Technology
• Electronic Medical Record (Emr)
• Support Management
• Management
• Hl7
• Revenue Cycle
• Hl7 Standards
• Implementation Services
• Project Management
• Operations
• Mentoring
• Process Optimization
• Process Improvement
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Strategy
• People Management
• Project Execution
• Technology Implementations
• Operations Management
• Leadership
• Training
• Healthcare
• Hipaa
• Software Installation
• Business Process Improvement
• Cross-Functional Team Leadership
• Healthcare Consulting
• Health Information Exchange
• Software Implementation
• Hospitals
• Project Planning
• Cpoe
• Documentation
• Strategic Planning
• Software Documentation
• Ms Project
• Implementing Processes
• Product Management
• Visio
• Integration