Tom McCartan

About Tom McCartan

TL;DR-I\'m dedicated to providing my clients and partners with the best experience possible. I\'m here to work with them while we all navigate these increasingly complicated waters. I succeed when they a Senior Sales Engineer on the Customer Service Automation & AI team at NiCE. I work at the intersection of technology, communication, and problem-solving. My focus is helping enterprise clients make meaningful improvements to their support operations — combining practical automation with thoughtful AI to drive efficiency and elevate the customer experience.I bring a blend of technical literacy and business savvy to every engagement, translating complex capabilities into real-world value. Whether I’m demoing solutions, collaborating with product teams, or advising stakeholders during a long sales cycle, I enjoy being the connective tissue between customer needs and technical solutions.Over the years, I’ve developed a deep understanding of the customer service tech landscape — from conversational AI and chatbots to analytics and integrations. I’m most fulfilled when I’m working with smart, curious people to solve hard problems and make things better.

Experience

1. Senior Product Pre-sales Engineer

   NiCE

   Jan 2025 — Present

Education

• University of Michigan-Flint

  Master of Arts (M.A.), Arts Administration

  2010 — 2012

• Michigan State University

  Bachelor of Arts (B.A.), Theatre/Theater

  1999 — 2004

Skills

• Bass Guitar
• Writing
• Grant Writing
• Singing
• Editing
• Blogging
• Creative Writing
• Media Relations
• Public Relations
• Press Releases
• Copy Editing
• Social Media
• Strategic Communications
• Newsletters
• Copywriting
• Publishing
• Research
• Social Networking
• Leadership
• Public Speaking
• Media Analysis
• Critical Thinking
• Consulting
• Microsoft Office