Tom McCall

About Tom McCall

Summary - Enhance business performance while ensuring high-quality, low risk operations through re-engineering business processes to drive productivity and create a culture of continuous improvements.Strategic Vision: assess technology trends and oversee how technical innovation can be applied to the betterment of the organizations long-term success.Business Alignment: collaborate with business partners and insure that technology is aligned with business needs and is increasing the organization\'s competitive position in rapidly changing business conditions.Maximizing Efficiency: integrate technology such that it will drive the highest performance value, ensure regulatory compliance and meet the operating objectives at the lowest marginal risk to the organization.Quality Improvements: established service level targets, service level agreements and culture of relentless continuous process improvements. Allocation of Resources: Recognize the need for astute investment in organization\'s resources, and that human capital is positioned to increase individual, team and overall organizational performance.

Experience

1. Program Manager

   ActioNet, Inc.

   Jan 2010 — Present

   100% renewal of contracts for three consecutive cycles achieved by creating and delivering quality program review with metrics and continual process improvement indices to the clients c-level executives.100% implementation of industry best practices completed by leveraging technology infrastructure and implementing project management methodologies, ITIL road map, NIST and FISMA guidelines to control and stabilize the IT infrastructure environment.Virtually eliminated incompatibilities in IT operations by chairing IT business process reviews of technology practices and procedures that delivered over 100+ standard operating procedures, IT policies, quick reference guides and job aids. 93.5% first contact resolution achieved enhancing customer satisfaction and efficiency by creating SLT and SLA\'s for network infrastructure and applications. 100% compliance achieved in deploying security benchmarks to 150+ devices in one year to secure network infrastructure assets.

Education

• Dowling College

  Bachelor of Science (B.S.), Computer Science

Skills

• Integration
• Project Portfolio Management
• Operating Systems
• Foundations
• IT Strategy
• Data Warehousing
• IT Service Management
• Systems Analysis
• Governance
• Business Process Improvement
• Portfolio Management
• Business Intelligence
• Agile Methodologies
• Sdlc
• Data Center
• Management
• Project Management
• Analysis
• Enterprise Software
• Enterprise Architecture
• Cmmi
• Software Project Management
• System Deployment
• Itil
• Business Analysis
• Visio
• Software Development
• Scrum
• Program Management
• V3
• IT Operations
• Requirements Gathering
• Business Process
• Sharepoint
• Soa
• IT Management
• Databases
• Ms Project
• Agile Project Management
• Information Technology