Tameka Walls
Ramp Agent - below Wing (Summer Seasonal) @Delta Air Lines
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WORK HISTORY
Ramp Agent - below Wing (Summer Seasonal) @Delta Air Lines
Atlanta, GA, US
Pride myself in providing excellent customer service. Ensure a safe experience while maintaining honesty, integrity and respect for passengers and colleagues and upholding Delta Air Lines Flight Plan. Complete continuous customer service training and required annual Code of Federal Regulations (CFR) training (fire safety, HAZCOM, dangerous goods and security awareness). • Utilize SNAPP, DL Term, World Tracer scanning technology resources to manage passenger check-in process; ensure customers have the proper documentation for travel.• Use computer-base programs to assist customers with routing and trip planning. • Communicate gate announcements i.e. boarding process, flight status, check-in and handling baggage. • Safely and accurately operate the jet way in preparation of aircraft arrival and departure.• Work cross departmentally between the OCC, Above Wing and Below Wing team to provide time efficient service recovery of passenger baggage.
ABOUT TAMEKA WALLS
As a dynamic and results-oriented business operations professional, I have over a…
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