Tenisha Walker
Technical Support @GoGuardian
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WORK HISTORY
Technical Support @GoGuardian
US
Provide Tier 1 technical support to educators using the GoGuardian platform. Assist with Chromebook and classroom management tools, troubleshoot API integration and account issues, and guide users through Google Admin Console and device configurations. Leverage SQL for data verification and collaborate with product and engineering teams to escalate bugs, improve systems, and enhance the customer experience.Key Highlights:Delivered responsive support through chat/email for over educatorsResolved complex Google Workspace and API form integration issuesMaintained high CSAT and first-contact resolution metrics
SKILLS
ABOUT TENISHA WALKER
Hi, I\'m Tenisha — a dedicated professional with a unique blend of experience in technical…
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