Thomas Sewell
Pre-Sales Solution Consultant/Solution Specialist, Customer Experience (CX), CCaaS, and Technology Evangelist
- Role
- Portfolio Solution Engineer at NiCE
- Location
- High Point, NC, US
- LinkedIn followers
- 500 followers
About Thomas Sewell
Experienced Pre-Sales Solution Consultant with a demonstrated history of working with SaaS-based contact center solutions. Skilled in Session Initiation Protocol (SIP), Chatbots, Composable CX, Customer Journey Mapping, and REST API Integrations to third party systems. Strong aptitude for conducting product demonstrations, leading Proof of Concept deployments and training, and aligning with business groups at all levels to bring digital transformations to enterprise-grade contact centers.
Experience
Portfolio Solution Engineer
Mar 2024 — Present · US
Education
Indiana University Indianapolis
Bachelor of Science (B.S.), Informatics
2014 — 2018
Chesapeake College
Associate of Arts (A.A.), Business Administration, Management and Operations
2005 — 2008
Skills
- Problem Solving
- Leadership
- Communication
- Team-Oriented
- Face-to-Face
- Social Media
- Organization
- Community Outreach
- Powerpoint
- Teamwork
- Event Planning
- Customer Service
- Advertising
- Microsoft Office
- Microsoft Word
- Marketing
- Sales
- Microsoft Excel
- Public Speaking
- Training
- Adobe Xd
- Front-End Coding
- User Interface Prototyping
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