Travers Korch

About Travers Korch

With more than 20 years of experience, my polished communication skills and ability to…

Experience

1. Strategic Customer Success Manager

   Cisco

   Dec 2019 — Present

   checks across 100 strategic high-revenue customers to drive retention.• Uncover business needs and drive increased adoption by understanding the customers\' internal business goals, culture, and challenges with regularwellness checks and value reviews.• Advise on internal change management documentation and processes, guiding learning sessions to team of 150 CSMs.• Drove a 40% increase in top customer revenue within one quarter by leading collaboration with sales, product, and technical support teams, resulting inexecutive team satisfaction.• Serve as customers\' trusted advisor and utilize cultivated internal relationships to troubleshoot customer escalations and achieve retention.• Coordinate with product, engineering, and marketing to reflect customer feedback.• Stay knowledgeable of continually evolving products and benefits to distinct customer use cases by facilitating a trusted engagement cadence with topcustomer stakeholders and creating video learning modules for distribution.• Support and expand recurring revenue stream of customers each spending up to $2 million annually.• Adapt to evolving initiatives and product focus from the business unit to reflect successful analytical deliverables.

Education

• University of California, Berkeley Extension

  Professional Writing

  2018

• Summer Institute of Journalism

  Journalism

  2003 — 2003

• Biola University

  Bachelor's degree, Journalism

  2000 — 2005

Skills

• Digital Media
• Marketing Communications
• Web Content
• Telecommunications
• Data Center
• Salesforce.com
• Networking
• Blogging
• Lead Generation
• Content Development
• Internal Communications
• Cold Calling
• Connecting People
• Content Writing
• Screenwriting
• New Media
• Mobile Devices
• Social Networking
• Sales Operations
• Digital Marketing
• Sales
• Email Marketing