Thomas Mathew

About Thomas Mathew

Experienced Senior Support Manager and results-driven leader with a proven track record of successfully implementing technical solutions that improve efficiency and performance. With a Bachelor of Science in Accounting and a Minor in Management Information Systems, I have expertise in customer relations, change management, process improvements, and over 9 years of working with SAAS and other Products. I possess strong analytical skills and am able to identify performance and service gaps. Furthermore, I have exceptional communication skills that enable me to communicate effectively at all levels of the organization. As a proactive team leader and project manager, I have led cross-functional teams in generating forward-thinking ideas, uncovering root causes, and creating effective action plans. My technical proficiency includes MS Office Suite, SQL, ConnectWise Manage, and more. With my ITIL certification, ConnectWise Manage Professional certification, and over nine years of experience in the industry, I am confident in my ability to drive results and surpass client expectations.My goal is to continue with my journey in technology and grow even more. Some Highlights: Reporting in BrightGauge, Power BI, and SQL Motivating and Building a team from scratch Hiring and promoting from withinOther ConnectWise suite of products SQL (Minor) and currently learning AWS and PhythonITIL and implementing processes to large teamsAchievements to Passport to Success 4 times

Experience

1. Senior Manager, Support Services

   ConnectWise

   Jul 2022 — Present

Education

• Broward College

  Associate's degree, Biology, General

  2007 — 2009

• University of South Florida

  Bachelor's Degree, Accounting

  2009 — 2013

Skills

• Strategic Planning
• Microsoft Access
• Event Management
• Access
• Microsoft Word
• Visual C#
• Sql
• Microsoft Excel
• Event Planning
• Microsoft Office