Tushar Joshi
Transformation Director -CS&Q | IT Modernization • Enterprise Digitization • Digital CX • Process Automation • High‑Performing Teams • Process Improvement
- Role
- Transformation Director - Cs & Q at Schneider Electric
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Tushar Joshi
I have learned one thing across every major transformation I have led: real change happens at the intersection of technology, process, and people.That is where I thrive - turning complex challenges into clear strategies that teams can believe in, execute, and sustain. My work spans IT modernization, enterprise digitization, digital customer experience, AI‑powered automation, and cross‑functional leadership - all with a relentless focus on customer centricity and problem solving. How I create impact• Transforming processes end‑to‑end through digitization, simplification, and automation• Modernizing IT ecosystems by retiring legacy platforms, reducing technical debt, and scaling new age technologies• Designing omnichannel digital experiences for customers, service partners, and global business teams • Deploying AI‑powered automation including chatbots, knowledge platforms, and predictive insights• Leading high‑performing, cross‑functional teams across business, IT, marketing, and operationsHighlights from my journey• Led a 2‑year IT modernization program retiring legacy platforms and rationalizing applications, generating €1M annual cost avoidance• Personalized digital experiences for 500K+ B2B partners & end customers, improving channel engagement at scale• Built Schneider Electric’s first product troubleshooting chatbot, unlocking scalable self‑service and reducing load on support teams• Rationalized offer portfolio naming across 6 business divisions, improving brand positioning and portfolio clarity
Experience
Transformation Director - Cs & Q
Mar 2025 — Present · Bangalore, IN
Leading global transformation initiatives within Customer Satisfaction & Quality, focused on shifting from reactive issue management to proactive prevention- By embedding root cause analysis, enabling digital solutions, and fostering a culture of continuous improvement, I help eliminate recurring problems and elevate the customer experience
Education
INSEAD
Executive Education, Transforming Schneider Leadership - Level 4 (Global Leadership Development Program)
2017 — 2017
Swami Vivekanand Vidyalaya, Nashik (India)
Secondary School Certificate, SSC
1985 — 1998
INSEAD
Executive Education
Government Polytechnic Nashik (India)
Diploma In Engineering, Electrical
1998 — 2001
K.K.Wagh institute of Engineering Education & Research
Bachelors, Electrical Engineering
2001 — 2005
INSEAD
Executive Education, Transforming Schneider Leadership - Level 3 (Global Leadership Development Program)
Sikkim Manipal University - Distance Education
Master of Business Administration - MBA, Project Management
2011 — 2012
Skills
- Business Requirements
- Systems Analysis
- Management
- Software Documentation
- Sdlc
- Application Development
- Strategy
- Software Project Management
- Crm
- Itil
- Enterprise Software
- Six Sigma
- Vendor Management
- Project Management
- IT Service Management
- Business Analysis
- Cloud Applications
- Software Development
- Databases
- Requirements Analysis
- Cloud Computing
- Requirements Gathering
- Customer Relationship Management (Crm)
- Analysis
- Software Development Life Cycle (Sdlc)
- Business Process
- Project Planning
- Team Management
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