Thomas Joseph Luck

Onboarding Assistant - Say Hello @Add People

Altrincham, GB

I lead the onboarding journey for clients using Say Hello—our enhanced call tracking and AI assistant platform—ensuring every business gets set up fast, smoothly, and with strategic value baked in.Highlights- Manage a growing portfolio of active clients, balancing technical setup, personal support, and retention- Launched 27 new clients in March 2025, pacing higher for April- Maintain 20+ high-sentiment clients, driving platform advocacy and retention- Resolve technical issues quickly across CRM integrations, AI assistant behaviour, and campaign tracking- Customise each client’s AI assistant to reflect their tone, goals, and lead conversion strategy.Strategic Projects- Building AI automation tools to streamline internal onboarding workflows and reduce repetitive admin- Creating educational assets and training resources to help clients self-serve, reducing setup friction and support demand.My mission: create fast, efficient, value-driven onboarding that clients remember.