Tim Iannetta

WORK HISTORY

EDUCATION

SKILLS

ABOUT TIM IANNETTA

I am responsible for the delivery of customer solutions within the Payments Market space within TNS across Europe. I manage the day to day activity of the Service Transition Team across Europe providing first class capabilities to deliver solutions on time with effective customer engagement, cross team collaboration and allocation of appropriate resource in order to create tangible value for all of our client base. I have long standing experience of supporting multi-service Payments clients across UK and Europe. Focused on relationship development at an operational level by supporting clients through effective Service Management across service life cycles. I also have significant experience in key functions such as Problem Management, Change Management, Incident Management and Continual Service Improvement. Ensuring that services are delivered correctly, and performance meets contracted SLA’s and customer expectation thus creating the expected outcomes and value. Providing service reporting and analysis on service availability, performance and efficiency for clients. Driving service improvements for the benefit of TNS and the customer across the solutions and products provided. I have over 30 years’ experience within IT in the UK banking sector, Cisco\'s UK Channel and have more than twelve years experience in the Managed Service provider space. Well versed in end client support and the delivery of networking solutions and consultancy to Cisco Channel partners. My background includes pre-sales, consultancy, service design and customer support. Also experienced in managing technical teams providing consultancy, pre-sales and service/support desk functions.A strong customer focus based on providing the right levels of service along with strong communication, engagement and support. The customer experience is all important and I am a customer advocate within my organisation. Specialties: Service Delivery, stakeholder management, customer engagement; Service Management within the ITIL framework; continual service improvement; process analysis and development; relationship management and understanding the customer business in line with critical success factors. I am an ITIL Managing Professional 4.